Refund & Return Policy

Last Updated: October, 2025

1. Overview

If you are not completely satisfied with your purchase from True Biz Assist, we provide a transparent and equitable refund and return policy.

2. Eligibility Criteria for Refunds or Returns

• The item must be unused, in its original condition, and supplied in its original packaging.
• All accessories, labels, and documentation must be preserved intact.
• You are required to contact us within 30 days of delivery to request a return authorization.

Returns that fail to satisfy these criteria may be declined.

3. Procedure for Initiating a Return

To initiate a return, please submit a request through our contact form or support email, including your order number and the reason for the return. Once your request has been approved, we will provide you with comprehensive instructions on how to return the item securely.

Kindly ensure the item is packed securely to avoid any damage during transit.

4. Shipping Procedures for Returns

• Unless the return is attributable to an error on our part (such as incorrect item or damage), the customer shall bear the cost of return shipping.
• Shipping fees are non-reimbursable.
• If the return is due to our error or a defective product, we will bear the cost of return shipping.

5. Refund Procedure and Timeline

• Upon receipt and inspection of the returned item, we will inform you regarding the approval or denial of your refund.
• If approved, the refund will be issued to your original payment method or store credit as per eligibility.
• Refunds are generally issued within 7 to 14 business days following the receipt and approval of your return.

6. Items Not Eligible for Refund

• Items that are used, damaged, or lacking parts or accessories.
• Items returned without original packaging or with modified packaging.
• Products returned beyond the 30-day return period.
• Items designated as final sale (if applicable).

7. Faulty or Incorrectly Supplied Items

If you receive a defective or incorrect item from True Biz Assist:

• Please contact us promptly or within seven days of delivery.
• Provide photographs or a video depicting the defect or the incorrect item.

We will facilitate a replacement or refund, including complimentary return shipping, upon verification of the issue.

8. Exchanges (If Applicable)

If you prefer to exchange a product (for a different model or variant) instead of obtaining a refund, please contact us once your return request has been approved.

• We will outline the procedures for the exchange process.
• May include restocking or payment differences.
• Return shipment instructions will be provided.

9. Methods of Contact

For all requests for returns or refunds, or if you have inquiries regarding eligibility:

• Please utilize the contact form or support email provided on our website.
• Include your order number along with a detailed description of the issue.

We endeavor to respond within 24 to 48 hours.

10. The Significance of This Policy

This Refund and Return Policy is designed to promote transparency and fairness for both you and True Biz Assist. It safeguards the quality of the products in our catalog while providing assurance that your purchases are supported by a transparent process.