Shipping & Returns

Last Updated: October, 2025

1. Shipping Details

Complimentary Standard Ground Shipping
For the majority of orders within the contiguous United States, True Biz Assist provides complimentary standard ground shipping. We manage packaging and shipping to guarantee the secure delivery of your printer or accessory.

Expedited Shipping Method
Require expedited delivery? You may request expedited shipping by contacting us at the point of transaction or via email. Applicable shipping charges will be determined according to your location and chosen delivery method.

Processing Duration
Orders are generally processed and dispatched within 1–2 business days following payment confirmation. Once dispatched, the delivery timeframe is dependent on your location and the chosen shipping method.

Shipping Notifications
Once your order has been dispatched, we provide tracking information so you can monitor your delivery until it arrives.

2. Policy on Returns and Refunds

Satisfaction Ensure — 30-Day Period
True Biz Assist wishes for you to be entirely satisfied with your purchase. If a product is defective, damaged during transit, or not as described, you may request a refund or replacement within 30 days of the delivery date.

Return Eligibility

• You must contact us to obtain a Return Authorization (RA) number before sending any items.
• The item must be unused, in its original condition, and if applicable, still in original packaging.
• Items that have been installed, used, or modified are generally ineligible for a standard return unless verified as defective.

Return Procedure

• Contact us via email with your order number and reason for return.
• We will provide an RA number along with detailed return instructions.
• Carefully package the item and ship it to the provided address.
• Upon receiving and inspecting the returned item, we will issue a refund or ship a replacement.

Defective or Damaged Goods

If your printer or accessory is faulty or arrives in damaged condition, inform us promptly—ideally within 48 hours of receipt. We will replace the item at no extra charge, including return shipping, once verified.

Refund Procedure & Schedule

Approved refunds are processed to the original payment method. Depending on your payment provider, it may take several business days for the amount to reflect in your account.

3. The Significance of This Policy

At True Biz Assist, our goal is to establish trust from the very first interaction.

• Providing complimentary and transparent shipping enhances confidence in the delivery experience.
• A clear 30-day return policy reassures customers when purchasing high-value items like printers.
• Smooth guidance and efficient processing help reduce delays and enhance customer satisfaction.